Frequently Asked Questions

Everything you need to know about your JBL audio experience.

How long does shipping take for my order?

Standard shipping typically takes 3-5 business days. You will receive a tracking number via email as soon as your order leaves our warehouse.

What is the return policy for JBL products?

We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return it in its original packaging for a full refund.

Are JBL speakers and headphones covered by a warranty?

Yes, all new JBL products come with a limited one-year warranty that covers manufacturing defects in materials and workmanship.

How do I pair my JBL Bluetooth device?

Turn on your device and press the Bluetooth button. Open the settings on your source device, select 'JBL' from the list of available connections, and you are ready to play.

Are the portable speakers waterproof?

Many of our portable speakers feature an IPX7 rating, meaning they can be submerged in water up to 1 meter for 30 minutes. Please check the specific product specifications for details.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and financing options through Klarna or Affirm.