Returns & Exchanges

We want you to be fully satisfied with your purchase; if you are not, you can return your JBL products within 30 days for a full refund. Our goal is to ensure you experience the legendary sound you expect without any hassle.

Return Process

• 1.
  Initiate Your Return

  Visit our online Self-Service portal and enter your order number and email address to start the return process.

• 2.
  Print Your Label

  Once your request is approved, download and print the prepaid shipping label provided via email.

• 3.
  Pack the Product

  Securely place the item in its original packaging, including all cables, manuals, and accessories, to ensure a full refund.

• 4.
  Ship and Track

  Drop off your package at any authorized carrier location and use your tracking number to monitor your return's progress to our warehouse.